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File and track claims with confidence

Submit documents, review policy coverage, and follow every update from one secure MSIG workspace.

View policies File a claim

Secure claims workspace

Everything you need after an incident — in one place.

  • Secure submission
  • Clear status updates
  • MSIG support
EzClaim portal dashboard showing claim status, document uploads, and policy coverage
Start here

What do you need to do?

Choose the path that matches what you need today.

Most common File a new claim Submit claim details and supporting documents to get started. Continue Track claims Review status, requests, and payment progress. View policies Check active coverage and total sum insured. Call center Speak with MSIG at 1500 674.
The journey

How your claim moves forward

A clear path from first submission to the final outcome.

Step 01
Start your claim

Tell us what happened and share your policy details.

Step 02
Send documents

Upload the supporting files needed to assess your claim.

Step 03
Follow the review

See requests, updates, and the current claim status online.

Step 04
Receive the outcome

Track the final decision and payment progress in one place.

Claim status

Know what happens next

Open claim tracking
Document review Your claim is being checked by the team
Pending
Payment completed Approved amount has been paid
Paid
Additional documents Upload the requested files to continue
Action needed
Gedung Summitmas II, 15th Floor Jl. Jenderal Sudirman Kav. 61-62 Jakarta 12190 Indonesia Call : 1500 674 Website : www.msig.co.id

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