Item 01
Policy & bank details
Active travel policy data and accurate beneficiary bank account information.
How to use EzClaim Travel Insurance
Follow this walkthrough from login to claim submission, including what to prepare and how status updates are sent by email.
Manual coverage
Features to claim flow
Jump to the section you need, or follow the four steps in order.
Before you start
What you need ready
Have these items available so claim submission stays smooth and complete.
Item 02
Claim details
Incident date, chronology, and medical details when treatment applies.
Item 03
Supporting documents
Required files for each claim type. You can attach more than one file per document field.
Step 01 · Login
Access the portal with OTP
Open https://app.msig.co.id/ezclaim and use the email address registered by MSIG when you purchased your Travel Insurance policy.
- Enter your registered email, then click Send OTP Code.
- Check your inbox (and spam folder) for the 6-digit OTP from PT Asuransi MSIG Indonesia.
- Enter the OTP. Verify & Login activates automatically once the code is complete.
- If the email does not arrive, click Resend to request a new OTP.
Step 02 · Main Page
Understand your dashboard
After login, the main page shows policy holder information and quick actions for policies and claims.
Profile summary Insured name, ID card number, phone number, and email address.
Policy search Find policies by package name or Total Sum Insured.
File New Claim Start a guided claim submission from the dashboard or Claims page.
Track progress Open My Claims to review status, documents, and next actions.
Step 03 · File New Claim
Submit claim details end to end
The claim form walks you through policy and bank data, claim types, supporting documents, notes, and declaration before submission.
Draft auto-save
Your inputs are saved periodically on this device. Use Restore Draft to reload earlier progress, or Clear Draft to remove saved data completely. Restore depends on the last successful save timestamp.
Bank account
Enter valid beneficiary bank details carefully. Incorrect bank information can delay payment if the claim is approved.
Claim type & incident details
- Select the claim type that matches your incident.
- Use Add Claim Type for multiple benefit types, or Remove to delete one.
- For each type, fill incident date, chronology, and medical information when treatment applies (hospital/clinic and doctor diagnosis).
Supporting documents
Upload the required documents for each claim type. Press Add Another File when a document field needs more than one attachment.
Notes, declaration & submit
- Notes are optional. Use them for extra context related to the claim.
- Read the data privacy, power of attorney, and declaration text, then tick the checkbox.
- Click Submit Claim to finish.
After submission
- Your claim appears in the claim list with submission date, status, and claim type.
- Use View for full details, or Edit to update supporting documents only.
- Wait for MSIG admin updates on review progress.
Step 04 · Email Notification
Stay updated by email
Every important update in your claim process triggers an email notification. Check your inbox regularly so you do not miss document requests or status changes.
From PT Asuransi MSIG Indonesia
Emails are used for OTP login and claim activity notifications. If nothing arrives, check your spam folder first.